REFUND POLICY

Refund Eligibility

We strive to ensure customer satisfaction with every order. Refunds may be considered in cases where an order is not delivered, arrives damaged, or there is a verified issue with the product. To request a refund, customers must contact our support team within a reasonable timeframe after delivery or the expected delivery date.

Refund requests are reviewed on a case-by-case basis. Supporting details such as order information or relevant proof may be required to process the request.

Non-Refundable Situations

Certain situations may not be eligible for refunds, including but not limited to incorrect orders placed by the customer, delays caused by external factors such as customs or courier services, or issues arising from incorrect shipping information provided at the time of order.

Due to the nature of healthcare-related products, opened or used items may not be eligible for return or refund unless there is a verified issue. We encourage customers to review product details carefully before placing an order.

Refund Process

Once a refund request is approved, the process will be initiated through the original payment method where possible. Refund processing times may vary depending on the payment provider and financial institution.

We aim to handle all requests promptly and keep customers informed throughout the process. For any concerns related to refunds or orders, customers can reach out to our support team for assistance.